Shipping policy

We strive to ensure that your handmade, customized candles are crafted with care and delivered to you in perfect condition. Here’s what you need to know about our shipping process:

1. **Order Confirmation:** Once your order is confirmed (after the 50% deposit is received), we begin the process of creating your unique, handmade candle. 
2. **Processing Time:** Your order will typically be sent to shipping **one week after confirmation**. This allows us the time needed to carefully craft and customize your candle to meet your specifications.
3. **Shipping Notification:** Once your order has been shipped, you will receive a **message or email** confirming that your order is on its way. This notification will include a tracking number so you can monitor the status of your delivery.
4. **Delivery:** Please ensure that you or someone else is available to **answer the courier** when they arrive with your package. We are not responsible for delays caused by missed deliveries or incorrect addresses.
5. **Shipping Options:** We offer various shipping options to suit your needs. Delivery times may vary depending on your location and the shipping method chosen.

**Important Notes:**
- **Customization:** Since each candle is handmade and customized, the one-week processing time ensures that we create a unique and high-quality product just for you.
- **Shipping Delays:** While we do our best to ship within the stated timeframe, please note that unforeseen circumstances (e.g., holidays, weather, or carrier delays) may occasionally affect delivery times.

We appreciate your patience and understanding as we work to deliver a product that is truly special. If you have any questions about your order or shipping status, feel free to reach out to us via our Instagram page or email.