Refund policy

Refund Policy

 All of our candles are handmade, and each one is customized to be a unique piece. To confirm your order, we require a 50% deposit of the total amount. This ensures that we can begin crafting your personalized candle with care and attention to detail.

We are committed to ensuring your satisfaction and will do our best to resolve any problems quickly and efficiently. Thank you for your understanding and cooperation!

Return Policy

-If the product arrives damaged or defective, please follow these steps to ensure a smooth resolution:

Document the Damage: Take clear photos of the damaged product and the packaging. Make sure the defect is visible in the images.

Contact Us: Send the photos, along with your name and order number, to our Instagram page within 48 hours of receiving the product. This allows us to address the issue promptly.

Do Not Discard: Please do not throw away the package or the damaged product until we have confirmed the next steps.

Resolution: If the damage is confirmed, we will either arrange to collect the damaged item or send you a replacement within one week or refun you the amount paid if paid by visa or wallet.                                                                                                                 

Important Note: If the 48-hour window has passed since you received the product, we cannot be held responsible for any damage. Please ensure you inspect your order as soon as it arrives and contact us immediately if there are any issues.

We are committed to ensuring your satisfaction and will do our best to resolve any problems quickly and efficiently. Thank you for your understanding and cooperation!